Refund and cancellation policy

Effective 1 October 2026

We'd rather you be sure than unhappy, so here's exactly how cancellations work.

Cancelling within 7 days

You may cancel any package within 7 days of payment for a full refund, as long as we have not started work on your project with your agreement. Work starts when you submit your onboarding form. Email sales@nextgendigital.co.za with your Paystack receipt number.

Cancelling after work has started

• Before you approve the first design preview: we refund 50% of the package fee.
• After you approve the first design preview but before launch: we refund 20% of the package fee.
• After your site is live: package fees are not refundable.

If we can't deliver

If we fail to deliver your package within the stated timeline plus 10 working days, for reasons that are ours and not caused by waiting on your content, you may cancel for a full refund.

If we never receive your content

If 60 days pass after payment without your onboarding form, we will email you twice before closing the project. Once closed, we refund 50% of the package fee.

Care plan

You can cancel any time before your next billing date and you won't be charged again. We don't refund partial months.

How refunds are paid

Approved refunds go back to the card or account you paid with, through Paystack, within 10 working days of approval. Your bank may take a few extra days to show it.